Utilizes Generative AI and OCR technologies to efficiently extract and respond to information from documents.
Flexible AI Assistant Creation Platform
Provides a 4.0 platform leveraging NLP technology to easily create AI assistants such as Chatbots, Voicebots, and Virtual Assistants tailored to customer service operations.
Advanced Natural Language Communication
Understands customer intents and facilitates two-way communication through text or voice, supporting various regional accents and tones, including voices of well-known presenters.
Conversational Context Awareness
Identifies the context referred to by customers during conversations to provide appropriate responses.
Intelligent Training
Easily updates AI assistant knowledge by incorporating data from chat histories, enhancing diversity and friendliness in interactions.
Automatic Knowledge Classification
Automates the classification of learning data for virtual assistants, reducing manual labeling efforts during knowledge training.
Connection to Consultants
Directly connects customers to human agents during AI-assisted customer service processes, offering diverse and comprehensive service consultations.
Service & Product Promotion
Easily promotes services, products, promotional information, and announcements to customers, boosting sales.
Integration via SDK, API, and Multiple Communication Platforms
Supports multi-channel communication integration, including Website, Facebook, Zalo, Viber, Telegram, mobile applications, digital switchboards, APIs, SDKs, providing convenient experiences for customers and cost savings for businesses.
Enhanced Knowledge
Allows users to proactively provide Q&A data or structured datasets to the chatbot to maximize response accuracy.
