VNPT AI Ecosystem

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    AI Assistant for Speech Processing

    Powered by Generative AI, VNPT SmartVoice offers features such as speech-to-text, text-to-speech, voice verification, and call analysis, helping businesses optimize up to 30–60% of their operational costs.

    Services Provided

    Speech-to-text conversion

    The AI assistant converts speech to text from live audio streams or audio files in various formats such as .wav and .mp3, supporting large file sizes and long durations.

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    Text-to-speech conversion

    The AI assistant converts text into natural-sounding speech with a wide variety of voices, intonations, genders, and regional accents.

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    Voice Verification

    An AI assistant authenticates and recognizes users' voices using voice biometrics, enhancing security.

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    Advanced Technology

    Applying AI and Deep Learning technology to process audio and speech with high speed and accuracy

    Automatic Speech Recognition

    High-accuracy speech recognition technology, supporting multiple audio formats and real-time processing.

    Text to Speech

    Diverse regional and gender-specific machine voice technology, as natural as humans and easily customizable in intonation and speed.

    Deep Learning

    Deep learning technology trained on big data helps AI models have high accuracy and natural human-like pronunciation.

    Voice Verification

    Advanced voice biometrics technology, identifying voice characteristics with high accuracy and security.

    Natural Language Processing

    Deeply refined NLP platform for Vietnamese, automatically detecting spelling errors, abbreviations, sentence structures, etc., helping machine voices have natural rhythm and intonation.

    Speaker Emotion

    Voice emotion recognition technology, accurately analyzing nuances from volume and pitch characteristics.

    Generative AI

    VNPT Generative AI application is among the top for Vietnamese optimization.

    Speech Synthesis Markup Language

    International standard SSML technology controls rhythm, customizes reading styles, pauses, and other voice parameters, creating vivid reading voices.

    Quantization

    Quantization technology maintains stable performance and high processing speed even with large traffic.

    Text Summarization

    Applying content summarization technology for communication and identifying important information with high accuracy.

    Speaker Diarization

    Vietnamese conversation separation technology by individual voice, supporting recognition when voices are mixed.

    Text Inversion

    Automatically add contextually appropriate punctuation, capitalize proper names, and convert phonetic transcriptions into industry-standard abbreviations.

    Values Delivered

    Elevate the Customer Experience

    Bring AI-powered voice technology to every key customer touchpoint — from call centers and mobile apps to support channels — delivering instant, natural, and human-like interactions.

    Save Time. Save Resources.

    Harness AI voice processing to automate call analysis and transform text into lifelike speech, cutting operational costs by 30–60% while boosting productivity.

    Fortified Security & Seamless Authentication

    Leverage advanced voice biometrics to prevent fraud and ensure rock-solid security for digital transactions, online payments, and internal system access.

    Gain the Edge. Stay Ahead.

    Unlock new opportunities, strengthen your competitive advantage, and elevate your brand to new heights.

    Partner with Us Today!

    We are committed to supporting you in applying cutting-edge, secure technologies to deliver smarter and more optimized services for your customers.